You can get independent help to put your complaint to the organisation by using an Advocacy Service. Advocacy can assist and support you to communicate and express your views about complex issues to large organisations. They can help by assisting with forms and drafts of complaints letters. In some instances they will help you to draft letters to your MP, MSP or local counsillor. They may be able to accompany you to important meetings and inform you of your rights. They will not make decisions for you but will represent your wishes to third parties and external agencies. They are not a counselling service.
For more information on advocacy for carers see the following links.
- Scottish Independent Advocacy Alliance. Details of over 100 advocacy organisations across Scotland see website or contact SIAA. 69a George Street Edinburgh EH2 2JG Telephone 0131 260 5380.
- Patient Advice and Support Service is a free, independent service that offers: Advice on complaints to health and care agencies. Advice and help on a range of issues that can have an impact on health such as housing, employment, benefits or money worries.
- Your local carer organisations may also offer advocacy advice. Check with your nearest carer center: The Carers Trust: Find your local carer centre.
- Scottish Government website has a list of advocacy agencies across the country.