It is always better to discuss the issues around your complaint with staff before moving on to make an official complaint. You may be able to resolve the complaint more quickly and easily. However these links may help you to make your complaint successfully or advise you on alternative approaches.
- Scottish Public Services Ombudsman – for all Scottish public services. Usually used as a last resort when all else has failed.
- Health rights information Scotland leaflet “Making a complaint about the NHS”
- Social services locally will have details of their own complaints procedures. Look for the local service on the Direct gov website.
- Citizens Advice can guide you through making a compliant especially if you have to complete forms or if you are unsure of your rights.
- Advocacy services Scottish Independent Advocacy Alliance.
- Scottish Government website for information on the Patient’s Rights Bill. Health Quality Strategy for NHS Scotland. 2010 [.pdf]
- Chest, Heart and Stroke Scotland see Voices section on useful documents
- The Patient Rights (Scotland) Act 2011