{"id":5415,"date":"2011-10-31T15:26:20","date_gmt":"2011-10-31T15:26:20","guid":{"rendered":"https:\/\/www.stroke4carers.org\/?p=5415"},"modified":"2015-06-12T16:21:05","modified_gmt":"2015-06-12T15:21:05","slug":"using-the-telephone","status":"publish","type":"post","link":"https:\/\/www.stroke4carers.org\/?p=5415","title":{"rendered":"Using the telephone"},"content":{"rendered":"<p><div id=\"jwplayer-1-div\" class=\"STARS\">\n<div id=\"jwplayer-1\"><\/div>\n<script type='text\/javascript'>\n                    function addLoadEvent1(func) {\n                      var oldonload = window.onload;\n                      if (typeof window.onload != 'function') {\n                        window.onload = func\n                      } else {\n                        window.onload = function() {\n                          if (oldonload) {\n                            oldonload()\n                          }\n                          func()\n                        }\n                      }\n                    }\n\n                    function ping1() {\n                      var ping = new Image();\n                      ping.src = 'http:\/\/i.n.jwpltx.com\/v1\/wordpress\/ping.gif?e=features&s=https%3A%2F%2Fwww.stroke4carers.org&controlbar=bottom&dock=false&autostart=false&height=294&width=480&icons=true&item=0&playlist=_&playlistsize=180&repeat=none&shuffle=false&bufferlength=60&smoothing=false&stretching=uniform&mute=false&volume=90&screencolor=990066&provider=video&mediaid=5432&image=%2Fwp-content%2Fuploads%2Fvid_telephone.jpg&file=https%3A%2F%2Fwww.stroke4carers.org%2Fwp-content%2Fuploads%2FUSING_THE_TELEPHONE.mp4&title=USING_THE_TELEPHONE&creator=&author=&date=2011-10-31+15%3A40%3A20&description=&modes=_';\n                    }\n\n                    addLoadEvent1(ping1);\n                  <\/script><\/div>\n<script type='text\/javascript'>jwplayer('jwplayer-1').setup({\"flashplayer\":\"https:\/\/www.stroke4carers.org\/wp-content\/uploads\/jw-player-plugin-for-wordpress\/player\/player.swf\",\"width\":\"480\",\"height\":\"294\",\"controlbar\":\"bottom\",\"dock\":\"false\",\"autostart\":\"false\",\"icons\":\"true\",\"item\":\"0\",\"playlist\":\"none\",\"playlistsize\":\"180\",\"repeat\":\"none\",\"shuffle\":\"false\",\"bufferlength\":\"60\",\"smoothing\":\"false\",\"stretching\":\"uniform\",\"mute\":\"false\",\"volume\":\"90\",\"screencolor\":\"990066\",\"provider\":\"video\",\"mediaid\":\"5432\",\"image\":\"\/wp-content\/uploads\/vid_telephone.jpg\",\"file\":\"https:\/\/www.stroke4carers.org\/wp-content\/uploads\/USING_THE_TELEPHONE.mp4\",\"title\":\"USING_THE_TELEPHONE\",\"creator\":\"\",\"author\":\"\",\"date\":\"2011-10-31 15:40:20\",\"description\":\"\",\"modes\":[{\"type\":\"flash\",\"src\":\"https:\/\/www.stroke4carers.org\/wp-content\/uploads\/jw-player-plugin-for-wordpress\/player\/player.swf\"},{\"type\":\"html5\",\"config\":{\"streamer\":\"\",\"provider\":\"\"}},{\"type\":\"download\",\"config\":{\"streamer\":\"\",\"provider\":\"\"}}]});<\/script><\/p>\n<p><b>Video running time:<\/b> 06.22 minutes. The film may take time to download depending on your broadband speed.<br \/>To enlarge to full screen click on the arrows at the bottom right of the frame.<\/p>\n<p>If you are having problems playing the video, <a href=\"\/wp-content\/uploads\/USING_THE_TELEPHONE.mp4\" onMouseUp=\"_gaq.push(['_trackEvent', 'Videos', 'Download', 'Using the telephone']);\">download the clip here [.mp4, 24.7 MB]<\/a> (Right click this link, and \u201cSave As\u201d).<\/p>\n<div id=\"accordion\" class=\"textAlt\">\n<p class=\"expand\"><a href=\"#\">View Voice Over Transcript<\/a><\/p>\n<div class=\"expand\">\n<p>Question: <\/p>\n<blockquote><p>\u201cSo how do you cope with things like using the telephone?\u201d<\/p><\/blockquote>\n<p>Frank: <\/p>\n<blockquote><p>&#8220;Up until er.. about the last\u2026\u201d<\/p><\/blockquote>\n<p>Pauline: <\/p>\n<blockquote><p>\u201cAye about two weeks ago he started using it.\u201d<\/p><\/blockquote>\n<p>Frank: <\/p>\n<blockquote><p>\u201cA fortnight ago I couldn\u2019t do it.\u201d \u201cI couldn\u2019t speak to anybody on the phone because as far as I was concerned, they were not interested.\u201d \u201cPeople think that you try to explain er.. that you\u2019ve got a problem.\u201d \u201cI\u2019ve got a problem and that\u2019s the use of when I start.\u201d \u201cI lift the phone.\u201d <\/p><\/blockquote>\n<blockquote><p>\u201cMr McKeown?\u201d<\/p><\/blockquote>\n<blockquote><p> \u201cYes\u201d \u201cBefore you (sighs and hesitates) <\/p><\/blockquote>\n<p>Pauline: <\/p>\n<blockquote><p>\u201cIf you calm down we\u2019ll do this.\u201d<\/p><\/blockquote>\n<p>Frank: <\/p>\n<blockquote><p>\u201cBefore.\u201d (hesitates) \u201cThey, this gets into me but.\u201d \u201cI would go, before you go any further, I\u2019ve had a stroke at the turn of the year and I\u2019m.\u201d \u201cIt\u2019s difficult for me to communicate with you.\u201d  \u201cCould you just speak to my wife?\u201d \u201cShe will inform you of everything you need to know.\u201d \u201cShe will inform you of everything that\u2019s happening.\u201d<\/p><\/blockquote>\n<blockquote><p>\n\u201cNo, we can\u2019t\u201d<\/p><\/blockquote>\n<blockquote><p>\u201cWhat do you mean you can\u2019t?\u201d \u201c It\u2019s the only way we are going to get communication working with us.\u201d \u201cI can\u2019t understand what you\u2019re saying.\u201d \u201c I can\u2019t follow the focus, what you\u2019re saying\u201d \u201cYou speak to my wife and my wife and I will get this sorted out.\u201d \u201cShe knows my date of birth and everything, I don\u2019t, so please can..\u201d<\/p><\/blockquote>\n<blockquote><p>\u201cNo we have to\u2026\u201d<\/p><\/blockquote>\n<blockquote><p>\u201cAnd eventually I just go to the stage where I\u2019m not gonna tolerate you asking me secret communication.\u201d \u201cForget it, I\u2019m not going to talk to you.\u201d \u201c But now that I\u2019m starting to communicate again, as long as it\u2019s no\u2026\u201d \u201c If I\u2019m speaking\u2026\u201d \u201cI could speak to you on the phone as long as I\u2019ve done it slowly and I\u2019m getting a response, a good response back at communicating with me.\u201d \u201cI will say, right , that\u2019s fair enough.\u201d \u201cI\u2019m willing to make an effort to \u2026(hesitates). \u201c \u201cI\u2019m trying to make an effort to communicate with you.\u201d \u201cIt doesn\u2019t always work but I\u2019m gonna , and I will try to communicate with them.\u201d \u201cIf I have warned people that I\u2019ve got a problem and I\u2019m in the house, I will have to turn around and say, sorry I\u2019m losing the plot.\u201d \u201ccan you come back.\u201d \u201c Phone me in a while or phone tonight when my wife comes in.\u201d \u201c But I can\u2019t , my brain is just stopping.\u201d \u201cIt\u2019s switching off, and it does.\u201d \u201c It feels like that at times.\u201d \u201cYou\u2019re in the middle of a conversation and all of a sudden the battery runs down and there\u2019s no way of communicating that back.\u201d \u201c I can\u2019t.\u201d<\/p><\/blockquote>\n<p>Question:<\/p>\n<blockquote><p> \u201c Is it worse when you are tired?\u201d\n<\/p><\/blockquote>\n<p>Frank: <\/p>\n<blockquote><p>\u201c When you are tired, when you get frustrated.\u201d \u201c It does\u2026tiredness does make a difference.\u201d \u201cBut when I\u2019m trying to communicate something in my brain.\u201d \u201c I can speak just now because it\u2019s a reasonably easy to communicate but if I was to start losing the plot, the whole lot, the whole part of my brain would switch off and I\u2019ll get angry.\u201d \u201cAt myself, no with anybody.\u201d \u201cI wouldn\u2019t fall out with you.\u201d \u201cIt would just be my brains not working and I want to be.\u201d \u201cAnd that\u2019s when everything speeds up.\u201d<\/p><\/blockquote>\n<p>Pauline: <\/p>\n<blockquote><p>\u201cThat\u2019s when you have to calm down.\u201d<\/p><\/blockquote>\n<p>Frank: <\/p>\n<blockquote><p>\u201cAnd Pauline is good at reminding me to calm down.\u201d<\/p><\/blockquote>\n<p>Pauline: <\/p>\n<blockquote><p>\u201c Because he\u2019s now going on the phone, right, we\u2019ve come to this conclusion that he is allowed to do certain things now.\u201d \u201cHe\u2019s not allowed to go on to anybody that\u2019s really, really important that, sort of, he could end up telling them where to go.\u201d \u201cBut he\u2019s allowed to make certain phone calls.\u201d \u201cIt\u2019s basically to give him that bit of confidence because having the stroke has knocked him for six.\u201d \u201cIt knocked every bit of confidence out of somebody that had a lot of confidence.\u201d \u201cIt just knocked it out and for me suddenly to have to take over and do his life for him just didn\u2019t work for him, and it still doesn\u2019t.\u201d \u201cSo it\u2019s been allowed that he\u2019s allowed to go on the phone so long as he\u2019s got it all written down.\u201d \u201cSo long as he knows exactly.\u201d \u201cIf he tells me when he is going on the phone to, I\u2019ve got a rough idea of what he\u2019s gonna need.\u201d \u201cYes, he\u2019s gonna need his name, yes, he\u2019s gonna need his date of birth.\u201d \u201cYes, he\u2019s gonna need the address.\u201d \u201cYes, he\u2019s gonna need his telephone number and what it\u2019s about.\u201d \u201cI will then leave him to do this but I won\u2019t be far away and it will be a case of listening to the conversation so that if I think that he\u2019s getting stressed, then I can go and stop it.\u201d \u201c At the beginning of the conversation now, he does tell people, can you take this a little bit slower with me because,. which he wasn\u2019t doing at first.\u201d \u201cHe was getting angry with them for not listening but he wasn\u2019t explaining to them to start with.\u201d \u201cNow he\u2019s actually explaining to them, yes I\u2019ve got a problem, you need to slow it up.\u201d \u201cI need to slow it up and we might take a little bit of time to get there but so long as he does that , he\u2019s fine.\u201d\n<\/p><\/blockquote>\n<p>Frank:<\/p>\n<blockquote><p> \u201cAnd I do believe that the personal touch is very important rather than\u2026\u201d<\/p><\/blockquote>\n<blockquote><p>\u201cI don\u2019t think I\u2019ve known anybody that would really enjoy lifting the phone and you get the (bleep) go to number one for\u2026and if you want this.\u201d \u201cGo to number two if you want that, number three, and if you want something else go to\u2026\u201d \u201cIt doesn\u2019t work.\u201d \u201cPeople are losing the communication.\u201d<\/p><\/blockquote>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Video running time: 06.22 minutes. The film may take time to download depending on your broadband speed.To enlarge to full screen click on the arrows at the bottom right of the frame. If you are having problems playing the video, &hellip; <a href=\"https:\/\/www.stroke4carers.org\/?p=5415\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":39,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[23],"tags":[479,46],"class_list":["post-5415","post","type-post","status-publish","format-standard","hentry","category-practical-communication","tag-aphasia","tag-communication"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.stroke4carers.org\/index.php?rest_route=\/wp\/v2\/posts\/5415","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.stroke4carers.org\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.stroke4carers.org\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.stroke4carers.org\/index.php?rest_route=\/wp\/v2\/users\/39"}],"replies":[{"embeddable":true,"href":"https:\/\/www.stroke4carers.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5415"}],"version-history":[{"count":7,"href":"https:\/\/www.stroke4carers.org\/index.php?rest_route=\/wp\/v2\/posts\/5415\/revisions"}],"predecessor-version":[{"id":6395,"href":"https:\/\/www.stroke4carers.org\/index.php?rest_route=\/wp\/v2\/posts\/5415\/revisions\/6395"}],"wp:attachment":[{"href":"https:\/\/www.stroke4carers.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5415"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.stroke4carers.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=5415"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.stroke4carers.org\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=5415"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}